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Natural, plant-based skin, body, and hair care products ship within 48 hours of order placement.

Please allow 7-14 days delivery for all other products. Customized or personalized orders may require an additional 8 days.

Orders are typically processed and shipped within 2-3 business days.

 All sales are final, and we do not offer refunds. 

We offer exchanges of non-apparel, non-damaged, non-worn items within 15 days of receipt of shipment. Items must be in their original condition and packaging. We do not offer exchanges for event ticket purchases.  Customized or personalized items are non-returnable unless there is a defect or error on our part.   For defective customized items, name errors, or incorrect initials, refer to the damaged items section for return instructions. 

Unfortunately, direct exchanges are unavailable. Kindly return the item, and upon assessment, if eligible, a credit will be issued for your next purchase. Return shipping is the customer's responsibility.

Initiate returns with our support team at info@veronicacrawford.com. Specify reasons for return/exchange and please allow 5 - 7 business days for processing.   Include photos, especially for damaged items, defective customizations, name errors, or wrong initials. Be sure to include your order #, complete name, mailing address, phone #, and the email associated with your order within your email.

Notify us within 7 days of receiving your shipment.  Upon approval, we'll replace it for the same product if eligible.  Once we receive your returned item request via email or shipment, please allow 5-7 business days for processing.

Follow these instructions:

Email clear photos of the damaged item to info@veronicacrawford.com for initial assessment. At our discretion, you would be required to ship the item to us for assessment if the photos are not clear enough for us to assess the defect.  If this occurs, the initial return shipping cost is the responsibility of the customer; however, we will provide free shipping upon approval for replacement of the damaged item.

Be sure to include your order #, complete name, mailing address, phone #, and the email associated with your order within your email.

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.  Once we have determined the return is due to our error or defective product,  we will replace it with the same item and ship it for free.  Please follow instructions on this page for Damaged Items.